Betriot Casino - Player did not receive his bonus and free spins.

GOOD EVENING TO YOU!! I APOLOGIZE FOR THE AMOUNT OF 20, BUT THEY DIDN'T ADD MY BONUS MONEY WITH A 100% ACTIVATED OFFER AND DIDN'T GIVE ME ANY FREE SPINS. I ASKED FOR HELP FROM LIVE CHAT AND THEY KICKED ME OUT OF THE CONVERSATION TELLING ME TO TRY AGAIN IN AN HOUR. AFTER AN HOUR, I TRIED AGAIN BUT THEY DENIED MY REQUEST BECAUSE I HAD PLAYED THE REAL DEPOSIT AMOUNT. THIS CASINO IS A DISGRACEFUL SCAM.

Dear zte212012,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betriot Casino.

Please understand that we are unable to compel casinos to provide you with bonuses.

If your initial deposit was played down, it's usually impossible to credit a deposit-related bonus by the casino. There are usually technical limitations preventing that.

• Have you asked the casino for compensation or any alternative bonus?

Feel free to provide any additional information I may have overlooked. However, if not, I regret to inform you that I may have to reject your complaint as unjustified. I appreciate your understanding and look forward to your reply.

Best regards,

Tomas

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Dear zte212012,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.