Betplay.io Casino - Player's withdrawal details erased by Casino.

Casino did not withdraw 3500 usdt.

Still waiting for the money but details of the withdrawal is deleted by the casino.

In my account the withdrawal history of this transactions are removed.

These criminals should go to jail.

Dear mickp,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Do I understand correctly that your payment is still pending inside the account without being processed?
• Could you please specify how many days ago was your withdrawal requested?
• Was your account successfully verified already?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

No the pending withdrawal is deleted and the money is gone.

So they deleted my withdrawal and removed the money.

so waiting is not a solution

Hi mickp,

• Can you kindly confirm whether you have saved any screenshots of your requested withdrawal?
• Have you received a confirmation email regarding the requested withdrawal?
• If there are any relevant communications, please forward them to petronela.k@casino.guru.

Thak you.

Dear mickp,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello the withdrawal history is removed so I can’t send these proofs!

Hi mickp,

We need to clarify that without evidence of a withdrawal request or any winnings accrued, we're unable to move forward with this case since confronting the casino would be impossible. Should you come across supporting evidence later on, feel free to submit a request to reopen the case.

I regret not being able to offer further assistance. While we couldn't resolve this particular issue, don't hesitate to reach out if you encounter any problems with other casinos in the future. Given the reasons mentioned above, I must now reject this complaint. Thank you for your understanding.