The player from Australia had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn’t been received yet. We had advised him that withdrawal processing could take up to 14 days and recommended patience. However, the player decided to spend his casino balance due to the prolonged waiting time for cash out. As a result, we had to close the complaint because the player no longer had any winnings to withdraw.
BetOnRed Casino - Player’s winnings haven’t been received yet.
Amount: A$670
BetOnRed Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
4 months ago
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4 months ago
Hello,I've continually had my payment reversed multiple times was told this is due to (Incorrect or missing beneficiary address/City/Postal code)When filling out cash out I'm asked to provide IBAN details which Australian banks don't use.We use BSB and account number
Was told by support chat to combine both of these for the IBAN but that doesn't seem to be working.
Ive emailed support multiple times with no response or reply back.Also told by support chat a few times that a ticket was created to escalate your case to the responsible department and they will contact you via email but haven't heard nothing.
Kind Regards
Walter
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4 months ago
Dear Vares,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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4 months ago
Hi,Thank you for the reply
That's okay,I ended up spending my casino balance as they were taking to long to cash out.Pretty disappointed
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4 months ago
I am sorry to hear that. Since you lost your winnings, I am forced to close this complaint. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
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