BetOnRed Casino - Player's welcome offer was not honored.

They lured me in w a welcome offer and didn’t make with it I’ve won $1,602 off less of a welcome offer they won’t honor it and I’ve played $100,000 in the past elsewhere I deserve my 10 euro welcome offer this is fraudulent business practices.

Dear samsp1118771,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Do I understand correctly that the casino has not granted you a welcome bonus? Could you please send me the link or the screenshot of the bonus you wished to activate?

Have you communicated with customer support regarding your problem? What was their suggestion?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Their suggestion was to tell me they are sorry they code was SPICY10EURO

To be clear the $1,602 was unrelated to this however this was a no max welcome offer so that is entirely realistic to win $1,602 again that’s why I mentioned it

Could you please specify if you entered the bonus code SPICY10EURO when you signed up for your account?

I did and it showed green like it was a good code not red for a bad one

When exactly did you enter the code? Was it during or after the registration?

Could you please send me the screenshot of your communication with customer support?

Yes I did

Support said they won’t honor it I did not screenshot it

During

I have checked the Terms and Conditions and this is what I found:

This offer is ONLY available for players from the following countries: Germany, Canada, Norway, New Zealand, Montenegro, Italy, Czech Republic, Austria, Brazil, Switzerland, Spain, Portugal, Denmark, Australia, Poland, Sweden, Slovakia, Slovenia, Romania, Hungary, Georgia.

It seems that you were unable to get this bonus due to your country of residence. It's important to note that each casino has its own unique bonus policy and reward system. A bonus is essentially a gift from the casino, and it's up to the casino to determine if you qualify for it and what rules apply.

If you're unable to activate this type of bonus, there is likely a specific reason for it. However, we do not investigate these reasons further and we cannot compel casinos to provide specific bonuses to you.

Please, let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint. Thank you for your understanding.

Close this

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.