The player from the United States had claimed that he hadn't received a welcome offer from an online casino despite entering the correct code (SPICY10EURO) during his registration. He had won $1,602 previously and had been hoping to repeat this success with the welcome offer. However, the casino did not honor the offer. Our investigation had revealed that the player was ineligible for the bonus due to his location, as the offer was only available to players from specific countries. The player had understood this and had requested to close the complaint. We had complied with his request and assured him of our assistance in the future.
BetOnRed Casino - Player's welcome offer was not honored.
Amount: $10
BetOnRed Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
5 months ago
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5 months ago
They lured me in w a welcome offer and didn’t make with it I’ve won $1,602 off less of a welcome offer they won’t honor it and I’ve played $100,000 in the past elsewhere I deserve my 10 euro welcome offer this is fraudulent business practices.
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5 months ago
Dear samsp1118771,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Do I understand correctly that the casino has not granted you a welcome bonus? Could you please send me the link or the screenshot of the bonus you wished to activate?
Have you communicated with customer support regarding your problem? What was their suggestion?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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5 months ago
To be clear the $1,602 was unrelated to this however this was a no max welcome offer so that is entirely realistic to win $1,602 again that’s why I mentioned it
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5 months ago
Could you please specify if you entered the bonus code SPICY10EURO when you signed up for your account?
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5 months ago
When exactly did you enter the code? Was it during or after the registration?
Could you please send me the screenshot of your communication with customer support?
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5 months ago
I have checked the Terms and Conditions and this is what I found:
This offer is ONLY available for players from the following countries: Germany, Canada, Norway, New Zealand, Montenegro, Italy, Czech Republic, Austria, Brazil, Switzerland, Spain, Portugal, Denmark, Australia, Poland, Sweden, Slovakia, Slovenia, Romania, Hungary, Georgia.
It seems that you were unable to get this bonus due to your country of residence. It's important to note that each casino has its own unique bonus policy and reward system. A bonus is essentially a gift from the casino, and it's up to the casino to determine if you qualify for it and what rules apply.
If you're unable to activate this type of bonus, there is likely a specific reason for it. However, we do not investigate these reasons further and we cannot compel casinos to provide specific bonuses to you.
Please, let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint. Thank you for your understanding.
