BetOnRed Casino - Player’s documents were disapproved.

I've sent the documents that they need & I've waited for 24hrs for them to check it & they disapproved it, the reason they said that the documents needs to have my name & bank account number but I truly believed that the documents are correct. I don't know why is this happening

Dear Leoperas,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BetOnRed Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please explain why the address of the recipient seems to be a company address?
• Do I understand correctly Is this your personal account?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Casino Guru my account is now fully verified just now...they approved my documents...now the question is do they pay my winnings? I'll get back to you if this problem occur...thank you so much for your quick response...have a great day...

Thanks for the clarification and the update regarding the situation.

We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Dear Leoperas,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.