BetOnRed Casino - Player’s deposit has been lost after the crypto transfer.

I sent a sent a deposit from my Ethereum wallet to the Ethereum wallet instructed by Betonred casino. Per the attached screenshot and when looking up the hash, it was successfully completed. This was on the 29th of December.

I have been in contact multiple times with live chat who have told me every day it's been escalated. I've sent emails to support with no response.

At this point I don't know what to do

Dear Slottys,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with BetOnRed Casino.

Could you please send me the screenshot you mentioned? It has not been attached to this complaint.

When I tried choosing depositing via ETH, this is what I saw:

The minimum deposit amount for ETH transactions is 0.01 ETH. Could you kindly specify how much you deposited?

Have you made any successful deposits to this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.

Screenshot above. I have deposited before and even cashed out successfully. The amount of ETH was.0663. There was a 75% reload bonus I was trying to take advantage of. I understand deposit issues can occur but the absolute lack of contact from their support is ridiculous at this point. Plus now it's been a full week.

Thanks

If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Dear Slottys,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.