The player from Australia had attempted to cash out multiple times but all were declined by the casino without a clear reason. The player had confirmed that his account was fully verified. Despite having reached out to the casino's customer support, he hadn't received any helpful response. We tried to further investigate the issue, asking about the payment method and requesting recent correspondence with the casino, but the player failed to respond to our inquiries. As a result, we couldn't proceed with the investigation and had to reject the complaint.
BetOnRed Casino - Player’s cash out attempts repeatedly declined.
Amount: A$200
BetOnRed Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
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3 months ago
This casino is worst worst more worst i have cashout 10 ten times they are simply mailing your cashout has been declined not updating proper reason even support staffs are worst they dont know anything they just say try one more time that’s ridiculous
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3 months ago
Dear Mubbu1,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise if your account has been fully verified?
- Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
- Which method are you using to request a withdrawal? Have you used the same method for deposits as well?
Looking forward to hearing from you.
Best regards,
Tomas
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3 months ago
Dear Mubbu1,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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3 months ago
Yes my account is fully verified and even i have complaint many times to support no response worst and even more worse are customer support they dont know how to execute the problem they just keep on saying cashout again if it declined again contact us atleast 10 members have the same answer worst betonred
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3 months ago
Which payment method have you chosen when requesting withdrawals?
Has the casino offered any alternatives for you to be able to withdraw your winnings?
Could you please forward your recent correspondence with the casino to my email at tomas@casino.guru ?
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