BetOnRed Casino - Pelaajien kotiutusyritykset hylättiin toistuvasti.

This casino is worst worst more worst i have cashout 10 ten times they are simply mailing your cashout has been declined not updating proper reason even support staffs are worst they dont know anything they just say try one more time that’s ridiculous

Dear Mubbu1,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• Which method are you using to request a withdrawal? Have you used the same method for deposits as well?

Looking forward to hearing from you.

Best regards,

Tomas

Dear Mubbu1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes my account is fully verified and even i have complaint many times to support no response worst and even more worse are customer support they dont know how to execute the problem they just keep on saying cashout again if it declined again contact us atleast 10 members have the same answer worst betonred

Which payment method have you chosen when requesting withdrawals?

Has the casino offered any alternatives for you to be able to withdraw your winnings?

Could you please forward your recent correspondence with the casino to my email at tomas@casino.guru ?

Dear Mubbu1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.