The player from Norway was unable to withdraw funds because the bank transfer option had been removed. The only available option was cryptocurrency, which only allowed a small withdrawal amount. After providing the necessary documentation and communications, the issue was resolved with assistance. The complaint was closed as resolved.
BetOnRed Casino - Player's bank transfer withdrawal option removed.
Amount: 19,999 kr
BetOnRed Casino
Safety Index:HighSafety Index
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8.6
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
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6 months ago
They have taken away the bank transfer withdrawal option. And crypto is the only choice. But the only accepted a small amount to be transferd. Det rest they constently stop.
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6 months ago
Dear sil28,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you have experienced with the online casino.
To help us investigate your case more thoroughly, could you please provide the following information:
- Any communication or notifications you received from the casino regarding this change.
- The amount you attempted to withdraw using crypto and the specific issues you encountered.
Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.
If you have any relevant communication or additional documents, please forward them to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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6 months ago
I have sent all the chat transkriptions I saved and screenshoot of the withdrawal attempt on mail.
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6 months ago
Hi sil28,
- Just to clarify, was the 500 NOK payment processed on May 31st?
- Have you been informed about any additional steps needed to expedite the process?
Thank you.
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6 months ago
So, I will send you a mail to explain, because there is so much more that has happend since the last mail you got.
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6 months ago
Hi sil28,
- Thank you for all the forwarded communication. Have there been any developments since our last conversation?
Thank you.
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6 months ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, sil28, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
