The player from Germany had been blocked by the casino administration without any explanation. We determined that casinos had the right to restrict or close accounts without providing reasons. As there had been no withheld or confiscated balance reported by the player, the complaint was rejected.
BetOnRed Casino - Player's account has been closed without reasons.
Amount: €1
BetOnRed Casino
Safety Index:HighSafety Index
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8.6
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Closed
Our verdict
Other
REJECTED
Case summary
4 months ago
Public
Public
4 months ago
Translation
I have been blocked by the administration, and I don't understand why. I played normally, but the administration decided to block me without providing any reasons for the decision.
Automatic translation:
Public
Public
4 months ago
Dear koselapavlo,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BetOnRed Casino.
Please understand that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.
If there is any balance withheld or confiscated by the casino please let me know, otherwise I’m afraid I will be forced to close your complaint.
Best regards,
Tomas
Public
Public
4 months ago
Translation
IF THERE WAS A VIOLATION OF THE SITE, THEN TELL ME WHAT WAS THE REASON? I DON'T UNDERSTAND WHY THEY BLOCKED ME
Automatic translation:
Public
Public
4 months ago
Dear koselapavlo,
We investigate further cases of blocked accounts only if the player's balance was withheld or confiscated.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.
