Hello, dear all!
Dear hainnes1995, we really appreciate you taking the time to let us know about this issue.
We are sorry that your account was closed and your winnings were confiscated, however, as we can see from the system, you have not passed verification, thereby not activating the ability to withdraw funds. According to our terms and conditions, clause 7.4 and 7.5, we have the right to request documents and, if verification was failed, confiscate the user's potential winnings. When passing verification, you must ensure the authenticity of the documents and compliance with all requirements.
Thus, having received significant evidence of failure to pass verification, we can return you only your deposit, after successful confirmation of the payment method (Skrill).
Dear Michal, all the details of the issue will be sent to you by email. Thank you for your collaboration.
Best regards,
BetOnRed Team.
Hello, dear all!
Dear hainnes1995, we really appreciate you taking the time to let us know about this issue.
We are sorry that your account was closed and your winnings were confiscated, however, as we can see from the system, you have not passed verification, thereby not activating the ability to withdraw funds. According to our terms and conditions, clause 7.4 and 7.5, we have the right to request documents and, if verification was failed, confiscate the user's potential winnings. When passing verification, you must ensure the authenticity of the documents and compliance with all requirements.
Thus, having received significant evidence of failure to pass verification, we can return you only your deposit, after successful confirmation of the payment method (Skrill).
Dear Michal, all the details of the issue will be sent to you by email. Thank you for your collaboration.
Best regards,
BetOnRed Team.