The player from Austria won 47,000 Euros and successfully withdrew 5,000 Euros. However, when he attempted to make a subsequent withdrawal, his account was deactivated, leaving 42,000 Euros pending. We requested additional information and evidence from the player to investigate the issue. The player failed to respond to our messages and questions, resulting in the complaint being rejected due to insufficient information.
BetOnRed Casino - Player’s account has been closed with pending winnings.
Amount: €42,000
BetOnRed Casino
Safety Index:HighSafety Index
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8.6
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 months ago
Public
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5 months ago
Translation
Hello, I placed a bet of 100 Euros and won a total of 47,000 Euros. Afterwards, I withdrew the weekly limit of 5,000 Euros. This week, when I wanted to withdraw the next amount, my account was deactivated.
There are still 42,000 Euros pending.
Please help.
Automatic translation:
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5 months ago
Dear LeonW,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please specify what you placed your bet on? Was it a sports event or did you place a bet in some casino game?
Have you passed the full KYC verification?
Have you made any successful withdrawals before?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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5 months ago
Translation
I played obline casionos
yes I have a verification
Yes, I have
Automatic translation:
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5 months ago
Have you received any email from the casino after your account was deactivated? Please forward it to me along with all the other communication with the casino customer support as well as any other evidence that could be relevant to our investigation. My email address is veronika.l@casino.guru. Thank you.
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5 months ago
Dear LeonW,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Sensitive attachment
Sensitive attachment
5 months ago
Translation
No I have no information the account was activated but the money is gone I am sending a screenshot
Automatic translation:
