The player from Germany had been able to deposit money into the casino, despite the fact that it did not accept players from his location. The player claimed he did not use any VPN or IP-masking software to access the casino. He had registered with the casino on April 9 and found out about the casino's terms and conditions, effective from January 1, 2023, which clearly stated that they did not accept players from Germany. However, the player did not respond to further inquiries from our team. Hence, we were unable to investigate further and had to reject the complaint.
BetOnRed Casino - Player from a restricted country was allowed to deposit.
Amount: €2,400
BetOnRed Casino
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8.6
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
Public
Public
7 months ago
Translation
Quite simply, the casino does not accept players from Germany and yet they still allowed me to deposit. 
Automatic translation:
Public
Public
7 months ago
Dear keejan,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please advise if you used any VPN or IP-masking software to change your location so that you'd be able to access the casino website?
How long have you been registered at this casino?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Public
Public
7 months ago
Translation
Can you please tell us if you used a VPN or IP masking software to change your location to access the casino website?
- No I don't, I don't use a VPN.
How long have you been registered with this casino?
since 9 April
Their terms and conditions have been in effect since
01/01/2023 in effect. So I wonder why they let me deposit when it is quite clear that they do not accept players from Germany, but then tell me it is my fault.
Seems like a nasty fraud to me.
Thanks for your help
keejan
Automatic translation:
Sensitive attachment
Sensitive attachment
7 months ago
Translation
The Casino BetonRed is not displayed to me because of the German IP address. They still sent me emails before I registered. Very mean
Automatic translation:
Public
Public
7 months ago
When exactly did you see the screen forbidding you to access your account due to your location for the first time?
How many deposits did you make to the casino? Were you able to play any games? What is your current balance?
