The player from Germany was able to deposit money into the casino, despite the fact that it does not accept players from his location.
Quite simply, the casino does not accept players from Germany and yet they still allowed me to deposit.
Dear keejan,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please advise if you used any VPN or IP-masking software to change your location so that you'd be able to access the casino website?
How long have you been registered at this casino?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Can you please tell us if you used a VPN or IP masking software to change your location to access the casino website?
How long have you been registered with this casino?
since 9 April
Their terms and conditions have been in effect since
01/01/2023 in effect. So I wonder why they let me deposit when it is quite clear that they do not accept players from Germany, but then tell me it is my fault.
Seems like a nasty fraud to me.
Thanks for your help
keejan
The Casino BetonRed is not displayed to me because of the German IP address. They still sent me emails before I registered. Very mean
When exactly did you see the screen forbidding you to access your account due to your location for the first time?
How many deposits did you make to the casino? Were you able to play any games? What is your current balance?