The player from Ireland faced significant difficulties withdrawing winnings from Betonred, including issues accessing his account and ongoing processing delays. Despite having completed all required verifications, he could not upload necessary files and experienced restrictions on withdrawal amounts. The Complaints Team attempted to clarify the situation by requesting additional information and extending the response time; however, the player did not respond. As a result, the complaint was rejected due to insufficient information for further investigation.
BetOnRed Casino - Player encounters delayed withdrawals from his account.
Amount: €8,000
BetOnRed Casino
Safety Index:HighSafety Index
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8.6
BetOnRed Casino has a Safety Index of 8.6, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 months ago
Public
Public
3 months ago
Translation
I'm having a lot of trouble withdrawing my winnings from betonred. It's reached the point where they've made it so I can't access my account with my username and password. After completing all the identity and bank account verification, surprise, my email and password are incorrect. I finally manage to log in because I had saved my access on my phone, but the withdrawals are still being processed. The maximum amount to withdraw per day is (€1000) and weekly (€3000), and it's becoming very difficult to withdraw my money. Could you help me? It won't let me upload the files, showing "error uploading file," but I have screenshots and proof of every transaction, every conversation, and every email with the betonred team because I suspected this could happen when trying to withdraw my money.
Automatic translation:
Public
Public
3 months ago
Dear alexkglez,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Could you please specify when exactly you requested your withdrawals? Ideally, send me a screenshot of your withdrawal history showing the withdrawal requests that are currently being processed.
Have you made any successful withdrawals from this casino before?
Could you kindly confirm that you passed the full KYC verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
