The player from Ireland faces significant difficulties withdrawing winnings from Betonred, including issues accessing his account and ongoing processing delays. Despite completing all required verifications, he cannot upload necessary files and experiences restrictions on withdrawal amounts.
BetOnRed Casino - Player encounters delayed withdrawals from his account.
Amount: €8,000
BetOnRed Casino
Safety Index:HighSafety Index
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8.6
BetOnRed Casino has a Safety Index of 8.6, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case opened
Current status
Waiting for player to reply
6d 9h 32m 31s
Case summary
14 hours ago
Public
Public
20 hours ago
Translation
I'm having a lot of trouble withdrawing my winnings from betonred. It's reached the point where they've made it so I can't access my account with my username and password. After completing all the identity and bank account verification, surprise, my email and password are incorrect. I finally manage to log in because I had saved my access on my phone, but the withdrawals are still being processed. The maximum amount to withdraw per day is (€1000) and weekly (€3000), and it's becoming very difficult to withdraw my money. Could you help me? It won't let me upload the files, showing "error uploading file," but I have screenshots and proof of every transaction, every conversation, and every email with the betonred team because I suspected this could happen when trying to withdraw my money.
Automatic translation:
Public
Public
14 hours ago
Dear alexkglez,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Could you please specify when exactly you requested your withdrawals? Ideally, send me a screenshot of your withdrawal history showing the withdrawal requests that are currently being processed.
Have you made any successful withdrawals from this casino before?
Could you kindly confirm that you passed the full KYC verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
alexkglez has 6d 9h 32m 31s to reply
