BetOnline Casino - Player’s account has been closed with no justification.

I am writing to formally dispute the unjustified blocking of my account and to demand the refund of my funds in the amount of $12,000. I strongly disagree with the actions taken by Bet Online.ag and demand immediate resolution .Please refer my complaint to the Adjudication Service.

Reasons for my dispute are as follows:

1,The company refused to accept official documents that were issued to me by a recognized state body, declaring them invalid without providing any justifiable reason. These documents are legitimate and have been accepted by other institutions without issue.

2,Violation of Personal Rights:

BetOnline.ag has violated my right to privacy and personal space, which goes against the laws of the United States concerning data protection and personal information handling. This is a serious breach of my legal rights.

3,Lack of Justification for Blocking My Account:

The company failed to provide a single argument or explanation regarding how I violated any rules or terms of service. Blocking my account without clear reasoning or proof is arbitrary and unprofessional.

Detailed information about account blocking:

Account Username: B4849043

Account blocking : 01.18.2024

The amount on the account: 12,000 US dollars

I repeatedly contact Betonline, but in response they ignore me. In paragraph 29 of the rules of Betonline, it is written that the customer who does not agree with the decision of the company has the right to challenge and file an application to an outside body to resolve the dispute between the customer and the company. I wrote to them that they violate their rights, in response they ignore me. As soon as I got a response from them, they told me to write a complaint and send it to the post office, so I wrote everything and sent the letter to the post office. It's been more than 5 months, the company does not consider my complaints and does not contact me.

Guru casino, please help me to understand my problem and help me to please return my money, I am ready to provide any screenshots and all documents that will be required to unblock my account and return my money. Thank you. I am waiting for your reply.

Dear karelltim41,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’ve been experiencing with BetOnline.

To better understand your situation and assist you effectively, could you please provide clarification on the following points:

• What type of games did you play on the platform, and were there any specific games or transactions that might be relevant to this case?
• Could you provide more details about the official documents you submitted? Were they identification documents, proof of address, or something else?
• Did the casino provide any specific explanation as to why your documents were rejected?
• Have you received any additional communication from the casino after sending your letter to their postal address?
• Could you provide us with screenshots, emails, or any other communication you’ve had with the casino?

If you have any relevant documentation or correspondence, please forward them to petronela.k@casino.guru. These details are crucial for us to evaluate your case and mediate effectively with the casino.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Due to an extremely high volume of complaints, we kindly ask for your patience. While we aim to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you happy holidays!