BetOnline Casino Review

The player from California had his account unexpectedly closed by BetOnline after he attempted to withdraw a sizable win. BetOnline's reason for closure had been the existence of multiple accounts in one household, a claim the player denied. The player's account had been verified and the winnings had been accumulated through real money, not a bonus. Despite our team's efforts to reach out to BetOnline for clarification and resolution, the casino did not respond. Given the casino's lack of cooperation and absence of a valid license, we marked the complaint as 'unresolved', which potentially affected the casino's rating.

The player from California had had their casino account closed due to alleged multiple accounts. After they provided verification in the midst of an identity theft investigation, they were denied a withdrawal of their $2,500 winnings, and only a deposit of $548 was refunded. The player had insisted that he didn't have any duplicate accounts and had submitted all the necessary documents for identity verification. We had attempted to contact the casino for further clarification, but received no response. Without the casino's cooperation, we were unable to resolve the issue and had to close the complaint as 'unresolved'. We had informed the player about the situation and offered our assistance in case the casino decided to react in the future.

The player from the United States had reported a technical issue with slot games where the games allegedly malfunctioned during free spins and did not credit the accumulated winnings. Despite having reported the issue, he claimed that the casino only credited $10 of the promised amounts. We had requested additional information from the player to investigate further. However, due to the player's lack of response, we were unable to proceed with the investigation and had to reject the complaint.

The player complained he'd requested a self-exclusion due to gambling issues many times, each time (around 50 times) the casino promised to do so in 48h, during which the player lost control and kept depositing and losing huge amounts of money. He then said they closed his account permanently and contacted him via email a few das later, to which the player didn't reply so they reopened his account and added $500 of free cash there. There was no reaction to this complaint.

The player from the United States is experiencing technical issues with the casino's website. A glitch occurred three times during bonus play. Later the casino blocked the player's account, allegedly due to multiple accounts. Player stopped responding to our question therefore the complaint was rejected.

The player accused BetOnline Casino of delaying payout of a refund in the amount of $200. No further details were presented from the player, and neither the casino reacted to the complaint. Uncertain case.

The player 'Justin' claimed that his account at BetOnline had been locked and he was asked to provide ID documents for security purposes. After sending several times all necessary files , alongside utility bills and bank statements, he found out that the balance of $3,000 had been forfeited from his account. 'Justin' tried to contact his account manager and got informed that the documents he had provided were invalid and he was accused of collusion with other players. BetOnline didn't react to the complaint publicly.

The player from United States had his account blocked without further explanation. The remaining active balance is still held by the casino. We rejected the complaint because the player didn't respond to our messages and questions.

The player 'orezk811' requested a withdrawal but the casino refused it. They accused the player of being from New Jersey and asked them to send documents for verification. Later on, the casino accused the player of a poker chip dumping and informed the player that the money had been confiscated. The casino did not react to the player's public complaint and there have not been any updates since then.

The player from Italy has been accused of breaching bonus terms by placing a single bet greater than allowed and his winnings were confiscated. However, this complaint is related to sports betting, and we don't have enough insight on this subject to judge the case correctly, therefore we were forced to reject this complaint.

STCKPICKER had $2,500 in his account and requested a withdrawal. He contacted the support team and was told it was sent. Since his money didn't arrive, he kept contacting them and the casino told him to trace the report of where the wire was sent to. The casino also said they were having many issues with the payment processor. There is no further information available.

B929071 was playing a live dealer Blackjack game with a bet of $75. He was dealt a 12 against 3, took a hit and received a hard count of 20. The moment after, he saw the screen froze for about 4-5 seconds and when it back to normal, he saw that the dealer gave him another card for a total of 30. He emailed support with a picture and seems like the casino did not admit their fault. Later on, the casino e-mailed him and said that there were no disconnections and it was played as normal and his refund was voided.

The player from Estonia opened a casino account on July 14, 2024, deposited $500 through cryptocurrency, and received a bonus. After two days of playing and accumulating over $5000, the casino closed the account on July 16 without requesting any documents or providing a reason. The Complaints Team communicated with the casino regarding the account closure and the player's winnings, ultimately facilitating a resolution in which the player agreed on payment terms with the casino. The matter was then considered resolved, and the complaint was marked as closed.

The player from Greece had his withdrawal blocked following an unreturned call for account verification. Despite having sent the required documents, the phone verification remained pending, and multiple requests for a callback went unanswered for five days. The issue was resolved after the player completed the phone verification, leading to the approval of his withdrawal. The Complaints Team marked the complaint as 'resolved' and expressed gratitude for the player's cooperation.

The player from Massachusetts had reported a prolonged waiting period of 8 months for a withdrawal which was still marked as pending on the casino's website. Additionally, the casino had not approved an extra $800 withdrawal. The player's account had been verified for a year and the winnings had been from real money. The player had communicated with the casino regularly but had only received automated responses. After the complaint had been filed, the player confirmed that the casino had paid out the winnings. We had marked the complaint as resolved.

The player from the United States has obtained her winnings through a check. Unfortunately, she’s experiencing difficulties cashing it in. The casino arranged a bank transfer for the player. The player confirmed she received the payment.

The player from United States asked the casino to close his account. His request, however, was not honored until after more than 4 months later. The complaint was closed as 'Resolved' after the player informed us that his account had been closed.

The player from United States experienced a technical problem while playing European Roulette. The casino investigated the issue, but no evidence of any irregularities in the relevant game logs was found. Despite that, the casino decided to refund the disputed amount to the player. The complaint was closed as 'Resolved' and marked as 'Generous casino'.

The player from United States has obtained his winnings through a check. Unfortunately, he’s experiencing difficulties cashing it in. After a few days, the player managed to receive his funds and the complaint is resolved.