The player from Sweden is experiencing difficulties withdrawing their funds due to limited availability of payment methods. Player’s complaint has been resolved successfully.
Betonic Casino - Player’s struggling to withdraw their winnings.
Amount: €5,000
Betonic Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.3
Betonic Casino has a Safety Index of 3.3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
I have for about 2 weeks tried to withdraw my money now, they have different withdrawal options but my deposit method was EzeeWallet, i did a crypto withdraw but was rejected due to their tOs which says only same method, okay i go ahead with ezeewallet, it gets rejected, i do it again, rejected and then they tell me that my account isnt working which i have no issues on my acc. I ask them can i do bank transfer? Crypto? Anything withdraw and they have ignored me for about 5 days now, i went ahead to chat live support which told me that i could go ahead with Crypto Withdraw or Fast Bank transfer, i did the crypto withdraw and yet days later it is rejected and they finally answer me on email with a copy pasta as they have before. No real humans at all. I had originally won 10,000 but lost 5000, i wont gamble the 5000 and havent for two weeks but ig uess they have the thought that if maybe i get locked for weeks i wont, its 17th december now soon christmas aka another excuse to not pay out. I found this casino here and im doing the complaint here aswell. I hope i can get my money out as they wont answer me on email.
Public
Public
2 years ago
Dear sebbgustaofnm,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.
Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.
Could you please advise if you have been informed about any alternative method to withdraw your winnings?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
2 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, sebbgustaofnm, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
