Betonic Casino Review

The player from Switzerland had experienced difficulties with a withdrawal request at Betonic Casino. Despite consistent communication and a willingness to pay an extra fee, their request for a 1709chf crypto withdrawal, placed 6 days prior, remained unresolved. The player insisted that his account had been verified before he started playing and was frustrated with the casino's delay in payment. After 12 days, the casino finally processed the player's withdrawal. The complaint was marked as 'resolved' by the complaints team.

The player from Ireland had requested a withdrawal less than two weeks prior to submitting her complaint. The payment hadn’t been processed at that time. After the Complaints Team had advised her to wait at least 14 days after requesting the withdrawal, the player reported that the withdrawal was processed after a week. The issue was then marked as resolved.

The player from Sweden had submitted a withdrawal request less than two weeks before contacting us. Winnings hadn't been obtained up to that day. Despite our efforts to resolve the issue, the player failed to respond to our messages and questions, which halted further investigation. Consequently, we were left with no choice but to reject the complaint.

The player from Canada had been waiting for two weeks for his winnings, despite the site having stated a 0-48 hour timeframe for withdrawals. He had been given the same message about the payment department being busy. We had attempted to investigate the issue by asking the player several questions related to his account and withdrawal history. However, the player did not respond to our inquiries within the given timeframe. As a result, we were unable to further investigate and had to reject the complaint.

The player from Italy had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. Despite our team's efforts to communicate with the player and extend the response time, the player had failed to respond to our messages and questions. As a result, we were unable to investigate further and had to reject the complaint.

The player from Hungary had requested a withdrawal less than two weeks prior to submitting the complaint. The payment hadn't been processed yet. The Complaints Team had advised the player to wait at least 14 days after requesting the withdrawal before submitting a complaint. The team had extended the complaint response time by 7 days, but the player failed to respond. As a result, the complaint was rejected due to lack of cooperation from the player's side.

The player from Germany is seeking to close his casino account but despite multiple requests and inquiries, the account remains open. The player confirmed his casino account was closed and the issue was resolved.

The player from Iceland has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.