The player from Germany is seeking to close his casino account but despite multiple requests and inquiries, the account remains open. The player confirmed his casino account was closed and the issue was resolved.
Betonic Casino - Player requests his account to be closed.
Amount: €1
Betonic Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.3
Betonic Casino has a Safety Index of 3.3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Hello,
The casino is not closing my account despite my numerous requests and inquiries.
I have provided a reason why I want it to be closed, but I only receive more questions and offers in response.
My emails are always answered late and the account remains open.
Automatic translation:
Public
Public
1 year ago
Dear Nick2022,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betonic Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
Could you please explain the reason why you wish to close your account in the casino?
Could you please send me the recent communication between you and the casino regarding the issue? My email tomas@casino.guru
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
1 year ago
Translation
The casino responded and the account was closed after three days
Automatic translation:
Public
Public
1 year ago
Dear Nick2022,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
