Dear lucytresadern,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please advise if you passed the full KYC verification?
Could you kindly forward me the emails you sent to the casino customer support? My email address is veronika.l@casino.guru.
Do I understand correctly that you see no error message or any other explanation as to why your withdrawal requests keep getting rejected?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Dear lucytresadern,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please advise if you passed the full KYC verification?
Could you kindly forward me the emails you sent to the casino customer support? My email address is veronika.l@casino.guru.
Do I understand correctly that you see no error message or any other explanation as to why your withdrawal requests keep getting rejected?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika