Betmotion Casino - Player’s complaining about the lengthy withdrawal process.

The house acts in bad faith when trying to extend the payment period of withdrawals as much as possible (hoping it finds the cancellation on the part of the customers), first it is requested a deadline of 3 working days, on the day of expiry of the period they ask to wait until 23 : 59 and the next day after the deadline they say they will open a ticket to see why it was not paid on time to wait another 24 hours, after 24 hours they ask to wait longer (undetermined), after 48 hours after I complained on social networks I had the following answer that the withdrawal method I chose (pay4fun) which was the same method I made the deposit could not have been used to withdraw as they do not pay in this method only via bank transfer! however if at the time we are going to make the withdrawal more than 10 options appear the error is theirs if they can only pay via bank transfer then the only withdrawal option that should appear is bank transfer, to make matters worse they ask to cancel the withdrawal requested via pay4fun and request via transfer and wait again for 3 days for processing, ie a withdrawal that should have been paid in 3 days if paid will be paid or over 10 calendar days! and there are several complaints like this on the platform (complain here) this leads us to consider that this site does not have a good reputation, but rather a bad reputation, in addition to not taking responsibility for their mistake causing us to have to wait an absurd time to get the money we earn honestly on the site! I am insulted by this house!

my withdrawal request was made on the 20th of december and the current payment forecast given by the house is on the 30th of december at 11:59 pm, summing up if you don't want to be too angry don't enter this one!

Dear cosmejr,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand, that a variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence.

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your account has been fully verified? Have you have received any payments in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Yes, my account has already been verified and all the necessary documents are posted on the site, I never got to complete any withdrawal but I already made a request in the past, but for the same reason, it took a long time, I ended up canceling the withdrawal because I wanted to play a little more and I lost everything in the end. according to the fifth attendant to give me an answer he said that at the time I also didn’t get paid for choosing to withdraw via pay4fun something that I didn’t remember anymore, even if you don’t have how to modify the site, it’s a simple thing to ask someone who can add a mere message for Brazilian players to request a withdrawal only via bank transfer. and having to wait again for 3 days because of that, after I have already waited for 5 working days, it is cowardly with the client. I did not know that the house acted that way. I was not able to comply with my commitments because you did not comply with yours, which is to pay the withdrawal, there is soiling the image of the casino for a value so low imagine if someone in fact win a jackpot apparently never received because 2 thousand I am in this fight to receive, I did what they asked for I canceled the withdrawal and requested via transfer, I added my pix key as information so that I have no more excuses and I hope now that I can streamline this process, which is already very long every day I have complaining about you on social networks forums where I can I post because I am very upset! if you manage to pay me tomorrow I will remove all the complaints that I can, the ones that I will not be able to inform that it was resolved, I will still be satisfied but if I have to wait another 3 days I will not have any satisfaction!

Thank you very much, cosmejr, for providing all the necessary information. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear cosmejr,

I’m sorry to hear about the complications you have been experiencing trying to withdraw your funds.

Do I understand correctly that you are waiting to have your withdrawal request approved? If so, I’d like to kindly ask you to be patient, and wait a few more days until after December 30th. If there’s no progress by then, we will investigate further. Please keep us posted here on any development regarding this issue.

The company made the payment today all right!

Dear cosmejr,

Do I understand correctly that you have received the payment?

Hello, cosmejr. All right?

We have checked your case with our Finance department and the payment delays you reported in the complaint were not found.

You requested your withdrawal on Friday, December 25th and were paid accordingly on the 30th of the same month. According to the term number 79 of our regulation, payments for withdrawals have a period of three working days, counting from the day after the request. Therefore, the withdrawal was paid within the stipulated period, as the 30th day corresponds to the third business day, after the request.

We are available for any consultation you have.

We wish you a good day!

Thank you, Betmotion Casino, for your reply.

Based on the last player’s reply, and based on the information provided by the casino representative we believe this case has been resolved. We will now close the complaint as 'resolved' in our system.