The player from Canada reported that her account at Betmomo Casino, which had been blocked for six months due to the casino’s lack of funding, was mistakenly closed. She requested reactivation of her account. We attempted to gather more information about her account balance at the time of closure and whether she had contacted customer support for reactivation. However, due to the player's lack of response to our inquiries, we were unable to proceed with the investigation and had to reject the complaint.
Betmomo Casino - Player's account was wrongly terminated.
Amount: 24,900,000 XAF
Betmomo Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
Public
Public
1 month ago
Translation
My account was blocked after 6 months when I couldn't make any withdrawals because they didn't have any funds, and my account was closed by mistake. I want it to be reopened.
Automatic translation:
Public
Public
1 month ago
Dear Audreyechene,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Betmomo Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.
What was the balance in your account when your account was closed? Did you close your account yourself or were you blocked by the casino?
Could you kindly explain what you mean that your account was closed "by mistake"? Have you contacted customer support with the request to reopen your account?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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