The player from Germany's account at Betmaximus Casino was blocked after she voiced her dissatisfaction with the casino’s service and requested free spins via chat. Despite multiple attempts to contact customer service by email and chat, she did not receive a clear explanation or timeline for the blockage and was seeking clarity and access to her winnings. The casino stated the account was closed at the player's request and no deposits were made, which the player disputed. The player decided to no longer pursue the matter, expressing frustration with the casino. We closed the complaint as per the player's explicit request.
BetMaximus Casino - Player's Betmaximus Casino account blocked without explanation.
Amount: €200
BetMaximus Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.5
BetMaximus Casino has a Safety Index of 7.5, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
4 months ago
Public
Public
5 months ago
Translation
Good day,
I would like to lodge a complaint against Betmaximus Casino for the following reason. A few months ago, I can’t remember the exact time, I was still a customer before they blocked me. Let me get to that shortly. I was playing comfortably and with anticipation, depositing a lot, winning some, and losing a lot. I gathered all my courage and vented my frustrations to customer service via chat. I elaborated in the chat that I have every right to express my opinion, stating that it feels like a scam here. I emphasized that this was just my opinion, as I deposited and lost more in a short period than I ever won, neither small wins nor proportional victories, swallowing more than anything else.
Anyway, I suggested that customers who have deposited a lot should receive small tokens of appreciation, like some free spins. The response I got was simply "No, we can't do that." They dismissed me with some bland excuses 👎👎. So, I continued to advocate for my opinion and asked for a few free spins. The chat was abruptly closed, and I lost interest. When I tried to log in a few hours later, as you can see in the screenshot, I was blocked 😡👎. From that day on, I sent emails every day for 2-3 weeks and asked in the chat how long I would remain blocked for nothing, receiving no proper answers either via chat or email regarding the duration or the reason. They would tell me to contact somebody else for details, which didn’t help. I never received a correct answer on how long I would be blocked and why I was blocked for expressing my opinion and making inquiries. To this day, there's been no change, leaving me feeling completely taken advantage of, with no consideration or receptiveness to criticism from customers. Instead, they just blocked me to shut me up and have peace of mind..😡😡😡👎👎👎.
In my opinion, this whole spectacle convinces me that it’s a scam casino. I’m aware of casinos that are stubborn and rude, but this takes the cake. There are very few but honest and fair casinos that you can talk to, and that are nice and willing to offer some compensation. 👍😏🥳
For me, it’s essential to get a response as to why this happened and whether my account will remain blocked for life? The fact that my money disappears with every deposit, regardless of whether it’s with or without a bonus, is already frustrating enough knowing I will never see it again nor being compensated in any way. But to be constantly deceived and receive the same automated responses through email or chat, as if talking to a computer, is beyond frustrating. It feels like living in uncertainty😏😏.
This is my lengthy story with Betmaximus!!
Regards,
Automatic translation:
Public
Public
5 months ago
Dear barkowrene59,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.
- Could you please explain what the disputed amount of €200 represents in this situation?
Thank you in advance for your reply.
Best regards,
Tomas
Public
Public
5 months ago
Translation
Hello
I didn't know exactly how to submit this complaint. I was then told to enter the amount in dispute, otherwise it wouldn't have been sent. But if I were to consider this sum approximately, it is this approximate amount paid in plus the fact that without being able to make a profit, at that point I had lost and put in more than I had received small, generous winnings. But for me this has become relative now anyway, I was hoping for leniency from them. Since there's nothing to be done anyway, I can claim it, in losses or in part. My main concern now is that my account was blocked because of an opinion that I held or a request for free spins. I asked why it was closed.
Kind regards
Automatic translation:
Public
Public
5 months ago
Hello Rene & Tomas,
I have reviewed your claim and your account has been closed on March 07, 2023. The account was closed at your specific request.
While your account was opened you haven't made any deposits in our casino, therefore you weren't able to claim any further freebies - with the exception of the free sign up bonus and phone verification bonus which you already used.
With appreciation,
Nadia I.
Public
Public
5 months ago
Translation
Good day
closed is closed and cannot be opened again. Point one, it was never my wish, point two, I made a deposit?? So ridiculous, a lot more was deposited multiple times, that shows how dishonest this casino is. If I had the time, I could provide enough evidence that more than one deposit was made. There are statements for that, don't forget them 👍 But well, then I've heard enough on the matter. I can only say, keep your hands off this site, you'll only get into trouble and problems. 👎😏
Nevertheless, I would like to thank you for your good work and cooperation. You are doing a really great job.
🥳🥳🥳🥳😎😎😎😎🥳🥳🥳🥳👍👍
Many thanks and kind regards to the whole team 😎 👍 😊 🙈
Automatic translation:
Public
Public
5 months ago
Hello Rene & Tomas,
If you wish to re-open your account you can send the request by email to support@betmaximuswin.com .
Our support team will then handle your request.
With appreciation,
Nadia I.
Public
Public
5 months ago
Have you sent the request to the casino yet, barkowrene59?
Please, let me know how you wish for the complaint to proceed.
Public
Public
5 months ago
Translation
Good day
I had made such a request to the casino several times from the blocked time. And I have no interest in being kept waiting or being fooled in this matter. Therefore, I no longer have any interest in this incompetent casino and its employees. Thank you very much
For your efforts 😎 👍 😊
Automatic translation:
Public
Public
4 months ago
Translation
Hello there
Did you hear my last answer?
Then the case is closed from my side 👍😉
Kind regards, René
Automatic translation:
Public
Public
4 months ago
Thanks for your reply
We’ve closed this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.
