The player from Germany requested a refund of deposits from Betmaximus Casino after discovering it was affiliated with WestCasino, where he had a permanent self-exclusion due to gambling addiction. Despite having exclusions on other affiliated platforms, he was improperly allowed to register and deposit at Betmaximus. He contacted the casino three days earlier but had not yet received a response. The complaint was rejected as it was determined that the player did not follow the casino's instructions to request a self-exclusion and had a history of uncooperative behavior. It was recommended that he contact the licensing authority and seek professional help for gambling addiction.
The player from Germany requested a refund of deposits from Betmaximus Casino after discovering it was affiliated with WestCasino, where he had a permanent self-exclusion due to gambling addiction. Despite having exclusions on other affiliated platforms, he was improperly allowed to register and deposit at Betmaximus. He contacted the casino three days earlier but had not yet received a response. The complaint was rejected as it was determined that the player did not follow the casino's instructions to request a self-exclusion and had a history of uncooperative behavior. It was recommended that he contact the licensing authority and seek professional help for gambling addiction.
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