The player from Russia submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Betmaster Casino - Withdrawal of player's winnings has been delayed.
Amount: 31,646 руб
Betmaster Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.6
Betmaster Casino has a Safety Index of 8.6, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Hello everyone, I played in this casino in LTC, successfully started and withdrawn, then I decided to change the method of replenishment to ETH, I won some money, put it on withdrawal, they don’t withdraw it, somewhere in a week they requested verification, it successfully passed in a week and a half. I put it on the withdrawal, they don’t withdraw it again, then they cancel the payment altogether. I put it back on the withdrawal of funds, the withdrawal stopped working altogether and is canceled. Now refer to technical problems. Please help me to solve the problem.
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1 year ago
Dear Mogwai,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
No, I have withdrawal disabled. The support cites endless technical issues, which sounds like crazy. I can send a video confirmation that the funds are returned to the balance when you click on the withdrawal button
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1 year ago
Dear Mogwai,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
