Betmaster Casino - Player’s bonus winnings have been cancelled.

hi after opening a gaming account on the betmaster site I received a bonus on the first deposit, not that after a series of sports bets between won and lost I arrive at the unlocking of the rollover on my bonus very happy to be able to make even a small gain I try to withdraw a part but it is not possible for me then I contact the support in chat and they tell me that they verify the matter. Since I do not receive any news, I am the one to contact them again and they tell me that my account has been blocked after a verification and that it appears that I have violated the terms and conditions of the contract for a suspicion of unfair gambling without giving me any other explanation. I ask for your help as I do not know how to enforce my word with this scam company

Dear Georgina,

Thank you very much for submitting your complaint. As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru. Please let me know how you would like to proceed.

Thank you very much for your understanding.

Best regards,

Petronela

Dear Georgina,

I have contacted the casino regarding your issue. As soon as I receive any information, I will inform you via email.

We rejected this complaint as it was sports betting related. Thank you for your understanding.