Betmaster Casino - Player has been accused of opening multiple accounts.

Dear Reran,

Thank you for submitting your complaint. I’m sorry to hear about your problem. I have checked carefully the T&Cs and this is what I found https://betmaster.io/agreement?lang=en:

"Every player can open only one account per Website. The use of identical e-mail addresses or telephone numbers in various Personal Accounts is prohibited. The player shall use one e-mail address or telephone number to which only he has access. Should any player open another Personal Account in his own name or in someone else's 4 | Page name or in conjunction with one or several persons after his Personal Account was closed/limited for any reason whatsoever, Company reserves the right not only to close those accounts but also, at any time, to cancel any transactions (bets, wagers), to exclude the player from participating in further games and call in any free money credited. Company further reserves the right to cancel any transactions, refuse all pay-outs, exclude a player from placing bets/the participation in a game and/or block the player's Personal Account if there is a justified suspicion of an event or a bet placed being manipulated/rigged, or a suspicion of circumventing the maximum win/stake, using frontmen, acting as frontman for a third party or acting on a third party's account, or the use of impermissible software tools."

"The Company reserves the right to exclude from Promotions any participant and to ban use of Website if the Company considers that a Client has tried to enter by using more than one accounts or engaged in any fraudulent or illegal activity (including activity that violates domestic laws) whether or not the Client won a prize. The Company reserves the right to close Personal Accounts and refuse to pay bonus/prize or other incentives of Promotions if the Client used multiple entries/accounts."

Please understand, that it is strictly forbidden, in the majority of the casinos, to have more than one account. As you admitted, you have opened more than one account from the same IP address. This has been recognized by the casino as breaching T&Cs and your account blocked.

You have knowingly breached the casino’s terms and conditions and I’m afraid, you won’t be entitled to any refunds.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Best regards,

Petronela

But it was ok as long as i was losing but when i wanted to cashout my actual deposit they didnt let me? I dont want any winnings or prizes. I want my money i deposited nothing more nothing less. Its my monthly wage.

I fully comprehend your point of view, Reran. Please understand that the KYC verification takes place only when a withdrawal is requested. I'm afraid we are powerless in helping you with this case since you knowingly registered multiple accounts and therefore, breached the terms and conditions.

There’s an important principle that says, "ignorance of the law is no excuse". It means that you can’t defend your actions by arguing you didn’t know they were illegal or forbidden, even if you honestly did not realize you were breaking the rules.

Once again, please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

I understand and i know that i breached the terms.. but i didnt abuse it or win anything.. i actullay lost.. i just want the deposits i made.. thats it. I was gonna get banned anyway win or lose

I'm afraid you won't be entitled to any refund of your already lost deposits.

But i had my deposits there. I didnt lose them

Please understand that you have knowingly registered 4 accounts which is strictly forbidden. We always try to help players if we believe that they have been treated unfairly, unfortunately, this is not the case.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.