Betmaster Casino - Player doubts the Casino's bonus promotions.

On more than one occasion, I have received promotions from the casino regarding deposit bonuses, but when I click on the link and make a deposit, the promotion changes. Today I received an email offering me a 200% bonus, and after making the deposit only 100% was credited. I reached out via live chat and was told I did not have this promotion in my account. Moreover, the requirements jumped from 25X the bonus value to 50X. This is deceptive advertising, be careful not to fall into the same trap. What surprises me is that this is an established casino, with years of service.

These things can't happen, because just like the casino wants to have fun and ensure profit in the end, we also devise a game strategy that's frustrated as soon as you deposit. Such shenanigans are unacceptable!

Dear falusantos,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you kindly inform us whether there are any bonuses currently displayed in your account and available for activation, or if promotional offers are exclusively received via email? Have you commenced wagering on a bonus, even if it was a different one, or are your funds still untouched in your casino account? Is there an option for you to cancel an undesired bonus?

Looking forward to hearing from you.

Best regards,

Petronela

Petronela, bonuses are exclusive via email. I've received others and they were successful, but this one didn't go the right way. These email bonuses are often from third-party agencies, but in any case, they use the casino's brand for advertising, so they have their consent. The value is irrelevant, what is actually frustrating is the feeling of being deceived, this destroys the fun and the desire to even play. The funds remained intact, but I ended up playing and out of frustration, I ended up losing. They give you the option to cancel, but up until then I've suffered from misleading advertising. I'm also not looking for compensation, just for this to be corrected, as I don't see the need for this brand to practice this type of situation.

I acknowledge that the situation is far from ideal, where you were initially promised one bonus but, upon depositing, discovered a less enticing promotional offer. Unfortunately, considering that you have already utilized your deposited funds, regrettably, there is little we can do to reinstate the originally promised bonus.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.