The player from Germany has requested a withdrawal two weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player’s complaint has been resolved successfully.
BetiBet Casino - Player’s withdrawal has been delayed.
Amount: €4,000
BetiBet Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
I requested a payout of €4,000 on 12/14/2022. Account is fully verified. To date I have not received my money, the alleged VIP manager always says the same thing and that he would inform me about updates. However, there seems to be no update for 14 days. I feel really screwed and like they don't want to pay me the money.
Keep your hands off this casino. I think it will take several more weeks to pay out and I'm really not sure if I will receive the money. I'll get my lawyer involved sooner or later.
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1 year ago
Dear Finisher12,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if it was your first withdrawal in this casino? Have you accumulated your winnings with or without an active bonus?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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1 year ago
Translation
Part of the winnings came from the cashback bonus, but only about a quarter. It's the first payout. Sales conditions were of course met before the application. Account is fully verified
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1 year ago
Hello Finisher12,
Have there been any developments since our last conversation, please?
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1 year ago
Translation
Hello,
yes, another selfie was requested from me, which is now being checked.
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1 year ago
Translation
The payout was accepted today. Post can be deleted.
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1 year ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Finisher12, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
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