The player from Germany had been unable to place bets on Betibet for about 3 weeks due to a "Maximum bet amount exceeded" message. Despite contacting support, the issue persisted. We requested additional information from the player, but he did not respond to our messages and questions. Consequently, the complaint was rejected due to insufficient information.
BetiBet Casino - Player’s bets are being restricted.
Amount: €150
BetiBet Casino
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8.9
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 months ago
Public
Public
5 months ago
Translation
Hello,
For about 3 weeks now, I have been unable to place bets with the provider betibet.
I have already informed the provider multiple times. Whenever I try to place a bet, I always see the following message: Maximum bet amount exceeded. Please contact support.
I have done this as well, but I am always told to use the casino instead of sports betting.
I have tried everything, changed browsers, tried different bet amounts, etc., but the error remains the same.
I get the feeling that the provider is blocking me because I have won quite a bit of money there over the past few months!
Please support me!
Thank you
Automatic translation:
Public
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5 months ago
Dear Ziegner19985,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BetiBet Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- What does the disputed amount of €10000 represent in this situation?
- Is there any balance on your casino account that is withheld by the casino?
- Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
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5 months ago
Translation
Hello Thomas,
I had to enter the disputed amount, otherwise the email would not have been sent.
So the €10,000 has nothing to do with this.
I still have €150.17 in credit on my account. However, I cannot place this credit on sports bets.
Greetings
Automatic translation:
Public
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5 months ago
Thanks for the explanation, Ziegner19985
Please understand we believe casinos can close players' accounts for any reason at any time, as long as the casino doesn't withhold players' funds.
Consequently, we can't penalize the casino for disallowing you to place bets.
Is the casino allowing you to cash out your withdrawable balance?
It would be helpful for us to check your correspondence with the casino regarding the issue. Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
