The player from Germany had been attempting to verify his account with BetiBet. He verified his identity and two of the three required deposits but the final deposit, made through MiFinity, was unavailable for verification as it was more than 9 weeks old and had been deleted from the system. BetiBet hadn't accepted the remnant documentation. Despite our team's attempts to communicate and resolve the issue, the player did not respond to our messages. Consequently, we were unable to investigate further and had no choice but to reject the complaint.
BetiBet Casino - Player is unable to verify his Mifinity deposit.
Amount: €2,400
BetiBet Casino
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
8 months ago
Public
Public
8 months ago
Translation
Hello everyone,
I am facing an issue. I have been attempting to verify my account for the past 2 weeks. My identity and my address have already been verified. Now, BetiBet wants to verify three of my deposits. I’ve been able to verify two of those deposits without any difficulties. However, for one of the deposits that I made through MiFinity on August 26, 2023, I cannot get verification. In my MiFinity account, I am unable to view any of my deposits or track any transactions. I reached out to customer support via email. They then provided me with a document listing all my deposits on one page. I forwarded this to BetiBet, but they now claim it's still not acceptable because my name is not on it and they want me to do this via the internet browser on the homepage. Essentially, on my MyFinity account. MiFinity now asserts that all deposits older than 9 weeks are deleted. So, my problem lies with this single deposit I made via MiFinity. How do I access this transaction where my name and other details are listed? I am quite distraught and unsure of what to do next. Perhaps you could assist me in recovering my money. I would gladly reward you for your help. I would greatly appreciate a solution or a swift response.
Automatic translation:
Public
Public
8 months ago
Dear leonschuhwirt,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please confirm that the transaction report you received from Mifinity in PDF format contains the personal information necessary for verification in the casino? If your name is missing, as the casino customer support suggest, could you try contacting Mifinity once again and requesting a report with your name on it? Have you uploaded the full report in PDF format to your casino profile?
Have you uploaded a screenshot of your Mifinity wallet to your casino profile as well, as suggested by the payment provider?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
