BetHall Casino - Player’s withdrawals are delayed.

Hello,

On Christmas Day, I made two withdrawals of 500 euros each from the BETHALL casino. Their rules state that the process begins the following day, and it takes 3 to 5 business days.

Now, the 5 days have passed (as of January 3) and I keep getting the same responses, all aimed at avoiding payment. BETHALL is starting to resemble CROWNPLAY, which doesn't pay out winnings. I have two withdrawals of 500 euros each from December 25, and they are not adhering to the terms THEY SET.

Dear AMARISSA,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal from BetHall Casino and understand your concern.

To better understand the situation and assist you further, could you kindly clarify a few details for us?

• Have you received any communication from BetHall Casino regarding the delay? If so, could you provide more information about what they have said in response to your withdrawal requests?
• Have you completed all required KYC (Know Your Customer) verification steps, and were there any issues during that process?

Please bear in mind that it's quite common for withdrawals to take a couple of days or even weeks to be fully processed. This delay could be due to unfinished KYC verification or a high volume of withdrawal requests. We would advise you to wait at least 14 days from your withdrawal request date before submitting a complaint. If your account has been successfully verified, your game history checked, and your withdrawal approved by the casino, and you still haven’t received your winnings after this period, please let us know and we will intervene to assist you.

If you have any relevant communication from the casino that you would like to forward, please feel free to send it to petronela.k@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!