BetFury Casino - Player's account is closed due to alleged multiaccounting.

hello,today i play at casino betfury,deposited 400 usdt,i win 1322usdt,when i try to withdrawal,they withdrawal 400 usdt and block my account due multiaccounting.i tried to speak with support,but all they do is make laugh of me.i can prove that this is my only account,you can request anything from me what i can show to you.At conversation,they blocked my account due multiaccount,but when they found that they have nothing to show me,they started using another rules,but they blocked my account due multiaccount as they said.They can not prove multiaccount,thats why they show another rules.I ask you to influent them to unlock account and pay my money.

I send you my conversation with them,you will see,how rude they are,and you will see that they have not any proves to show me:

hello,my account is blocked,trask******@gmail.com

for no reason,why?what will happen to my money?

Hello! My name is Ari 😊

I'm happy to have you here today, and will be glad to do everything i can to help you!

Give me a moment to check, please 🙏

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This account was blocked due to a violation of our T&C:

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4.1. You must not use the Service:

4.1.6. In any way which, in our reasonable opinion, could be considered as an attempt to: (i) cheat the Service or another Customer using the Service; or (ii) collude with any other Customer using the Service in order to obtain a dishonest advantage;

4.1.9. Creating multiple accounts for the purpose of collusion, fraud, Service abuse, and/or any kind of Service manipulation is prohibited and may result in account closure.

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6.4. We reserve the right to close or suspend any Account without prior notice and without returning all funds. Contractual obligations already matured will however be honored.

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The account was blocked permanently without the right to restore it. Thank you for understanding.

1-its my first account,not multiaccount,so its illegal already to block it

2-what will happen to my money?

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Allow me a second please.

i can prove that this is my first account

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I will need to contact the responsible department.

okay ill wait

🙏

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Our Risk Department has many ways to detect multiple accounts, and their decision about your account is final.

i dont know your ways,your ways are your ways,im innocent

if you dont want me to play here,you could say it

and pay my money back

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The Risk department has detected technical parameters and has the exact information which indicates that you have multiple accounts at BetFury and used them for platform feature abuse.

i am happy about what you have,i know that i didnt create new account

The team let you withdraw your deposit.

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I can see that you have already withdrawn your deposited funds.

and what about the rest?

it was my fair win money

i see ,you blocked me because i won a lot

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According to our T&C:

6.3. We may close or suspend an Account if you are not or we reasonably believe that you are not complying with these Terms, or to ensure the integrity or fairness of the Service or if we have other reasonable grounds to do so. We may not always be able to give you prior notice. If we close or suspend your Account due to you not complying with these Terms, we may cancel and/or void any of your bets and withhold any money in your account (including the deposit).

you closed my account due multiaccounting and not due this rule

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We may close or suspend an Account if you are not or we reasonably believe that you are not complying with these Terms, or to ensure the integrity or fairness of the Service or if we have other reasonable grounds to do so.

and you paid deposit because you know that i am innocent

but didnt want to pay winnings

you closed my account due multiaccount,and not due not complying with terms

i will argue with you about multiaccounting,i did not multiaccount,and you will restore my account because i am innocent,and pay my winning later

6.4. We reserve the right to close or suspend any Account without prior notice and without returning all funds. Contractual obligations already matured will however be honored.

​

Our Risk Department has many ways to detect multiple accounts, and their decision about your account is final.

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Thank you for your understanding!

okay i will complain then

this decision is fraud and unfair

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🙏

very rude from your side

Dear user, the abuse was noticed from your side.

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This message was deleted

i abuse anything

Dear traskmarios, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Could you please advise if you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus? 

What types of games did you play? Were they slots, live casino games, or did you make bets on sports?

Did you use any VPN or IP-masking software to access the casino website?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

1-I dont think there is a chance

2-They did not request it,so i did not

3-Without bonus

4-I played sports bets,i wanted to play slots too but they didnt give me a chance with this blocking

5-No,i did not

my brother could register there,but he lives at another home,we live different lives,so theoretically yes,but they said that blocked me due some technical problems,also why didnt they block me instantly then,if they knew that i ''multiaccounting'' ?They blocked me straight after i had winnings

Thank you for your reply. Has your brother ever logged into his BetFury Casino account while you were in the same household? Has he used the same device as you (phone, tablet, computer) to access his account? What types of games does your brother play? Does he make bets on the same events as you?

every answer is no and this is not possible,but maybe same types of sports betting,we are chatting sometimes,we bet basketball,tennis and football

Thank you for the update.

As you might know, our forum Casino.Guru deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to sports betting. Therefore, I will be forced to reject your complaint.

Thank you very much for your understanding.

Best regards,

Veronika