BetFury Casino - Player’s account has been blocked.

I have had an account for more than 4 years, and today I wanted to check in to see how it was going. I couldn't remember my login details, so I created a new account just to see what changes had been made to the site. After creating it, I remembered my other email, but I still logged in with the new account to take a look. I spent a moment exploring, and then I went to log into my old account. I requested a password change, but when I tried to log in, I received a message saying my account was blocked. I need your help to recover my account because I have at least $15 or more stored, and I would like to at least get my money back or, even better, regain access to my account.

Dear caltrix118,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. I have checked the Terms and Conditions of BetFury Casino and this is what I found:

5.4. You are only allowed to register one Account with the Service. Accounts are subject to immediate closure if it is found that you have multiple Accounts registered with us. This includes the use of representatives, relatives, associates, affiliates, related parties, connected persons, and/or third parties operating on your behalf.

Could you please advise if you contacted customer support regarding your forgotten credentials before you decided to open a second account?

When was the last time you logged into your first casino account before you decided to create another one?

Has your first account been blocked before you created the second account, or has it been blocked only after?

Have you made any deposits into your second account? Have you activated any bonuses on your second account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Good evening, sorry for the delay, I'm just free.

to answer your questions.

Could you please let us know if you contacted customer service regarding your forgotten credentials before deciding to open a second account?

A: I honestly didn't know how to communicate with them, I looked on Facebook and the admin who was present didn't know how to help me and I tried to open another account to see which of my 2 emails I had used and I only opened another one to log in quickly to see the changes. I have had about 1 year or more without opening a main account but I only lasted in that new account for a maximum of 10 minutes.

When was the last time you logged into your first casino account before deciding to create another one?

A: the last time I think it was 1 or 2 years and I didn't want another new account, the truth is I only need my main account, the new one, leave it blocked if you want.

Was your first account blocked before creating the second account or was it blocked only after?

A: The first account was blocked after I logged out of the new one and I went to request a password change, already knowing the Gmail that my main account had, so I changed the password, I proceeded to log in and I got the blocking message 🙁

Have you made any deposits to your second account? Have you activated any bonuses on your second account?

A: no deposit in the new account, as I said above, I was only there for a maximum of 10 minutes. The truth is, I think I gave some chips that are free but that do not generate any money. They are only to try the new games, but those chips that I really remember They don't make money so I just decided to try what they had new.

I sincerely hope that you can help me. The truth is, I would like to return to the casino since I deposited money in my main account on 3 occasions. I would like to recover what I have and continue betting and I only want my main account. I hope to solve this misunderstanding. I didn't know that I couldn't. open another account like in all these years I never tried to have 2 because I never contemplated that idea

good night sorry I'm still waiting for help

If you can give me the contact to talk to betfury it would be super great

Dear caltrix118,

Thank you for your reply. Customer support may be contacted via Live chat directly on the casino website.

Do I understand correctly that you used a no-deposit bonus on your new account? Did you win something from the bonus?

I won absolutely nothing, it's just some chips that are given to try the roulette and then they disappear and I only used it to make 3 spins to give it a clip, then I left the page, I didn't win anything and those chips already disappeared from what I understand, both anyway accounts are blocked I just want to recover my main account please contact me at betfury email

I apologize, but in this case, we are unable to help you. You were aware that you already had an account at this casino, yet you opened another one, which is strictly against the Terms and Conditions. Next time, if you forget your credentials on any casino website, I recommend contacting customer support to help you retrieve them.

This complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.