The player from Singapore had had their BetFury account blocked immediately after they attempted a withdrawal of funds to Metamask. Representatives had claimed multiple BetFury accounts were detected which led to the ban, a violation the player had been unaware of. Upon our intervention, the player had confirmed that his main BetFury account was then active and unbanned. He had been informed by a BetFury representative that he could only use one account. The player had confirmed his issue was successfully resolved, thus we had closed the complaint as resolved.
BetFury Casino - Player's account got banned due to multiple accounts violation.
Amount: ??
BetFury Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
My main Betfury account has been banned and was blocked from login access to the website. It started right after I proceeded to withdraw funds to my Metamask account. I spoke with BetFury representatives and I was informed that I was found that I have multiple BetFury accounts. I did not know about the terms and conditions that I had violated it. I legitimately feared that they told me to use the other BetFury account which might get banned afterwards in the same way as the main BetFury account. I want to appeal about my main BetFury account about this.
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1 year ago
Dear Jered29,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
- Do I understand correctly that you are aware of opening more than one account with this specific casino?
- Could you please explain why you registered more than one account?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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1 year ago
Yes. I was not aware that multiple accounts led to the violation. I strive to make them so that I can wage and earn more money.
To update, my main BetFury account is now unbanned and active. I was told by a BetFury representative that I can only use one account and I cannot use any other BetFury account.
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1 year ago
Thank you, Jered29, for your reply. Do I understand correctly that your problem has been resolved successfully in the meantime? Do I have your permission to close this complaint as resolved or is there anything else we could try to help you with? Looking forward to hearing from you.
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1 year ago
Dear Jered29,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Jered29, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
