Betfred Casino - Player's boyfriend’s account has been closed.

I used my boyfriend’s Betfred account to place deposits which it let me do. My boyfriend then had an email saying they need proof of his identity. I sent his provisional driving licence. They then came back and said they couldn’t accept it. So I sent his birth certificate and his bank statement instead which they requested. They then requested the 3rd party card which was used on the account. So I sent this. They have now closed his account so I cannot claim my deposit back or anything that ive won. Never have I ever come across a betting site where you cannot use someone else’s card.

Dear Ljade1405,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem.

Unfortunately, I have to share some troubling news with you. Based on the details you provided, you've violated some crucial rules that are essential when playing at an online casino.

Firstly, it's imperative never to access someone else's account. Each player should only use their own account when engaging with a casino platform.

Secondly, you should never input another person's personal information into their casino account. Personal details should be sent by the individual who owns the account.

Lastly, when making deposits, it's crucial to use a payment card that belongs to the same person who owns the casino account. This ensures transparency and security in financial transactions.

As you may read in Betfred Casino's Terms and Conditions:

6.Placing bets with us and playing our games

1. Your account. You are responsible for the use of your account and agree that you are acting solely for your own personal use.
2. Your funds. The funds you place in your account must be your own and not those of any other person or from a business (other than a third party payment provider that we accept). We will not allow you to place a bet or play a game unless you have sufficient funds in your account to cover the bet or stake.

10.Suspension and closure of your account

2.When can we suspend or restrict your account? We can suspend or restrict your account in the following circumstances:

d.where your account is, or we reasonably consider it may be, being used by someone else.

I'm sorry to say that the casino was within its rights to confiscate both your deposit and any winnings and to close your boyfriend's account. Please let me know if there is anything else I can assist you with, otherwise this complaint will be rejected.

Thank you for your understanding.

Best regards

Veronika

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Dear Ljade1405,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.