HomeComplaintsBetfred Casino - Player's account has been blocked.

Betfred Casino - Player's account has been blocked.

Amount: £950

Betfred Casino
Safety Index:Very high
Submitted: 19 Apr 2023 | Case closed : 19 May 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from the United Kingdom had his account blocked since he requested a self-exclusion on his previous account. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
1 year ago

I’m self excluded from accessing gambling sites but signed in using a alternative email

i deposited funds and when I went to withdrawal I was told account closed can I get funds back I deposited

Public
Public
1 year ago

Dear y7gqj8w9sb,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise what was the reason why you blocked your previous account? How long ago was it, please?

Have you entered the same credentials when completing the registration on both accounts?

file

How much was your last deposit, please?

If there’s any relevant communication, forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Edited by a Casino Guru admin
Public
Public
1 year ago

I didn’t block my previous account.. I signed up to Betfred with a different email as my last email was self excluded from access

I deposited well over £600 and when I tried to withdraw was told account blocked

Public
Public
1 year ago

Do I understand correctly that the casino blocked your first account? What was the reason, please?

Public
Public
1 year ago

Dear y7gqj8w9sb,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
Public
1 year ago

No I signed up to play with a different email as my other email is self excluded from gamstop.. I deposited money to play but when I won and tried to withdraw was told my account closed

Public
Public
1 year ago

Is there any relevant communication that you could forward to petronela.k@casino.guru? Thank you in advance.

Public
Public
1 year ago

Dear y7gqj8w9sb,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
Public
1 year ago

We regret to inform you that we are unable to proceed with the investigation of your case at this time. Despite our attempts to request more information, we haven't received any response from your end. Unfortunately, this means we're not able to provide any further assistance or suggest possible solutions.

If you decide to reopen this complaint anytime in the future, we would be more than happy to assist you and address your concerns to the best of our abilities. We sincerely hope to hear from you in the future and resolve this matter in a prompt and satisfactory manner.


Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news