The player from Germany requested the casino set limits on their account due to a gambling addiction but was ignored. Despite repeated confirmations, no limits were set, leading them to continue depositing and losing money. The player now demands a refund of lost funds.
Betfox Casino - Player's self-exclusion request ignored by casino.
Amount: €2,000
Betfox Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Case opened
Current status
Waiting for casino to reply
3d 19h 46m 30s
Case summary
3 days ago
Public
Public
3 days ago
Hello xSerious169,
My name is Michal and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.
I would like to request the presence of a representative from the casino in this conversation.
Dear Betfox Casino,
Could you possibly provide additional information regarding the self-exclusion request and clarify the situation?
Thank you in advance.
Respectfully,
Michal
Betfox Casino has 3d 19h 46m 30s to reply
