BetFlip Casino - Player’s winnings have been confiscated.

Dear guru. This is precisely the culmination. I pay 140 euros in this casino. Without asking for bonuses or anything else. I find myself an added bonus. Contact support. They tell me that they automatically put bonuses. I say I don't want it but they say it's not possible. So I mean not to take this into account. Anyway despite everything I run the bonus reels. Arrival at 9300 euros. And they erase most of my balance. I'm practically dead now. After all what I've been through in other curacao. Please help me

Hello gianluca,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you please clarify how much money the casino confiscated from your winnings? Have you been informed about the reason?

Is there any other relevant communication between you and the casino? If yes, please forward it to my email address kristina.s@casino.guru, or alternatively, you can post it here.

Lastly, I would like to mention, that we inform about mandatory bonuses in our review https://casino.guru/betflip-casino-review:

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear . You know my story now this other problem really got me down. They confiscated precisely 9000 euros from me. Think I was sick one day. Yes, they write to me that I have violated the bonus rules. But how can you verify. .io I have not asked for any bonus or entered a code. Among other things, I contacted the chat saying that I don't want bonuses. They replied that they are mandatory when one pays. I told them that I didn't take it into account. Now I am desperate. Can you at least get me a refund? Yes, I will send you everything by email. Can you possibly give me the address of their regulator? At least tell them if they give me at least half.

Now after all this I feel terrible. Why do these curacao casinos do this? But the consequences for the players are dire. Now I don't know how it ends. Can you contact them perhaps by saying that we have contacted the regulator? At least give me half and close this other bad story. Do something please. But answer immediately I'm sick

Thank you very much for your reply, Gianluca. Do I understand correctly, based on your emails, that you have never been informed which rule you violated?

Exactly. Have you seen the chat? I have deposited them in automatic add bonuses. In chat I asked for no bonus, they say it's not possible. Anyway, I rolled the bonus correctly. They say I have violated the bonus. ..I asked which games they don't answer and anyway I in the chat informed them that I didn't want a bonus. Dear 9000 euros, I'm desperate

You can do something please. An agreement something. ?? A thousand thanks

Thank you very much Gianluca for your reply. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Gianluca.

I am very sorry to hear about your negative experience with the BetFlip Casino. We will now try to get in touch with the casino support.

Please, be aware that the casino has a very bad reputation on our site and history of being unresponsive to players complaints, so there is a great chance that the case will be closed as 'unresolved'.

Can you give me the email of his regulator? I am desperate

Unfortunately, you have chosen to play with an unlicensed operator.

Here is damn misery

We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Is there no way to make an international complaint?

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.

Dear gianluca.

I am very sorry, but since the casino team is unresponsive, we’re not able to proceed with further investigation. Please, be aware that this complaint will affect their reputation on our website, which is already very bad.

For the future, I recommend you to choose casinos with at least a very good reputation on our website. Regarding your question about the "international complaint", since the casino operates without license I am afraid your options are limited.

Best regards, Jozef