BetFlip Casino - Player’s winnings have been capped.

They claimed to offer me 100 Spins they gave me "wheel turns" they netted .25 C I have gambled for years this is absurd and blatantly misleading. I’m ardently upset and feel cheated.

Hello,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Please could you elaborate? Do I understand it correctly that your winnings from Free Spins have been capped? Have you deposited any funds into your account, or it has been a No Deposit bonus? Could you please forward your cashier history? My email address is petronela.k@casino.guru. I will be waiting for your reply patiently.

Best regards,

Petronela

Additional comments from the player:

"Bet Flip settled my complaint and awarded 200 spins for the trouble I thank them and the .0027 Btc not totally wasted. I’m satisfied. - Thank You Andrew"

Thank you very much, Andrew, for the update. Do I understand it correctly that your problem has been resolved? Do I have your permission to close this complaint or there’s anything else we could help you with? Thank you in advance for your reply.

Yes please do

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru