The player from United States had his winnings reduced. Player’s complaint has been resolved successfully.
BetFlip Casino - Player’s winnings have been capped.
Amount: €27
BetFlip Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.9
BetFlip Casino has a Safety Index of 1.9, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
Public
Public
4 years ago
They claimed to offer me 100 Spins they gave me "wheel turns" they netted .25 C I have gambled for years this is absurd and blatantly misleading. I’m ardently upset and feel cheated.
Public
Public
4 years ago
Hello,
Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Please could you elaborate? Do I understand it correctly that your winnings from Free Spins have been capped? Have you deposited any funds into your account, or it has been a No Deposit bonus? Could you please forward your cashier history? My email address is petronela.k@casino.guru. I will be waiting for your reply patiently.
Best regards,
Petronela
Public
Public
4 years ago
Additional comments from the player:
"Bet Flip settled my complaint and awarded 200 spins for the trouble I thank them and the .0027 Btc not totally wasted. I’m satisfied. - Thank You Andrew"
Public
Public
4 years ago
Thank you very much, Andrew, for the update. Do I understand it correctly that your problem has been resolved? Do I have your permission to close this complaint or there’s anything else we could help you with? Thank you in advance for your reply.
Public
Public
4 years ago
As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
