BetFlip Casino - Player’s struggling to withdraw his winnings.

So i deposited on this site months ago, used a bonus for extra balance on my deposit, i finished the bonus and was told by support that all i had to do to withdraw was to place a bet with all my balance on odds over 2.0. I did this, i also sent them my ID verification when asked and they said this was ok. But now whenever i request to withdraw they reject the withdrawal. They don't respond to any emails or support messages, if i change to a new browser they will answer me until they ask for my username then they will just stop responding. The balance on my account was 13.39 LTC which they have changed to 1400 EUR, even though 13.39 LTC is worth over 3000 EUR.

Dear Daniel,

Thank you very much for submitting your complaint. Do I understand correctly that this case is related to a sports betting?

As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru. Please let me know how you would like to proceed.

Thank you very much for your understanding.

Best regards,

Petronela

Dear Daniel,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Thank you very much, Daniel, for your email. Since you have confirmed that the issue is purely related to sports betting, I’m afraid we won’t be able to help you.

I’m truly sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. As I mentioned earlier, since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint at the end. I really wish I were of more help.

I contacted the casino requesting more information and will continue our communication via emails.