BetFlip Casino - Player’s deposit has never been credited into his account.

Hi all

i deposited £265 worth of ethereum using my ethereum wallet into this site. Initially I deposited £165 which was the first deposit, and this was stuck in a pending process for about 2 days. I have been patient but I have been told to constantly wait. Initially, I was told by their live chat support team to wait. Then I waited half a day then when I spoke to chat again they assured me that I should deposit again and all the funds would definitely show. So on top of my initial £165 deposit, I deposited another £100. Which has again been pending for a day or so. I have constantly asked for answers as to why this is happening however I have only been told to wait and nobody has any answers. I also requested for the funds to be sent back to my ethereum wallet address but I haven’t received a response from them and they are now a lot slower in replying to chats. Any assistance would be much appreciated. My username with this site is c***3

thanks

chris

Dear Christo93,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Do I understand correctly that none of your deposits have been credited successfully?

Would you be so kind and forward us the deposit receipts?

Also, If there is any other communication between you and the casino, please, forward it to kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

Dear Christo93 ,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.