BetFlag Casino - Player's deposits are disputed and account closed.

I am a gambling addict who has self-excluded from all AAMS sites, including Betflag. I opened an account in my mother's name with Betflag, and so far, the responsibility is mine. The issue is that Betflag allowed me to deposit money into my mother's account using my credit card, which is also associated with my self-excluded account, without any restrictions or checks. After depositing and losing the first €230, I informed Betflag of the situation via an email, which I will attach. However, after a week of investigation, Betflag responded that they had no responsibility regarding this matter. They continued to allow me to deposit more funds using my credit card until I sent a second email requesting a refund after I had spent the entire disputed amount. They only closed the account at that point, replying that the responsibility was not theirs. I have tried to contact them again, but they no longer respond to emails or live chat. I am requesting an immediate refund. I acknowledge my responsibility in opening the account, but regarding the deposits, their responsibility comes into play since they were already warned about the situation. I've tried inserting the emails but can't seem to do it, so please send me an email so I can forward them to you.

Dear schieralorenzo09,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BetFlag Casino.

Please understand that creating an account under someone else's name presents a circumvention of a block the casino has in place to protect you.

We are unable to argue in your favor the protection should have accounted for you using the personal information of a third party.

Players are always required to use only personal information that is theirs and that can be verified using their documents.

Please allow me to ask you a few questions so I better understand the situation:

• Could you please send me the communication between you and the casino you refer to in your post?
• Could you please specify the timeline of the deposits in the new account?
• My email is tomas@casino.guru

Thank you very much in advance for your reply.

Best regards,

Tomas