BetdaVirada Casino - Player's withdrawals are delayed.

THEY AREN'T PAYING ALL BRAZILIAN PLAYERS, ESPECIALLY ME WHO HAS 3 PENDING WITHDRAWALS. THEY DIRECT YOU TO THEIR CHAT BUT WHEN IT'S YOUR TURN, THEY DISCONNECT. THEY AREN'T PAYING ANYONE

Hello rubermathias1,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BetdaVirada Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Yes account verified since February,

They gave 150% deposit bonus

The rollover was 6000 and I completed and won the balance and submitted the withdrawal,

The last time I spoke to them was on March 12th, and the withdrawal still hasn't gone through, they replied that it was 72 hours and since then I haven't been able to talk to them, if you see the complaint here there are full of Brazilians with the same problem there. with them

Hello rubermathias1,

As stated above, withdrawals take up to 14 days to be processed so please let us know once it would take longer. Until then, I can only recommend to wait.

It's been more than 14 days, they really don't pay, see RECLAMEAQUI, So many people without receiving

Thank you rubermathias1 for all the information provided. I will now forward your complaint to my colleague Stefan (stefan.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello rubermathias1,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a BetdaVirada Casino representative to join this conversation and participate in resolving this complaint.

Dear BetdaVirada Casino,

Could you state why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Gaming Curaçao Authority (complaints@gaming-curacao.com) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (stefan.m@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Stefan, Casino.Guru