BetdaVirada Casino - Player’s withdrawal is delayed.

Dear keniamoralles,

Thank you very much for submitting your complaint. I'm sorry to hear that you're experiencing this issue, and I fully understand how frustrating it must be for you. When submitting a complaint through our website, it’s essential to include as many details as possible to help us understand the situation clearly. While a screenshot can be useful, it often doesn’t provide enough information on its own, and in some cases, complaints that lack detailed descriptions may not be published. However, in your case, we made an exception, as it seems your issue may involve a problem with your withdrawals.

If I understand correctly, you haven’t received your two withdrawals of 80 BRL and 90 BRL, despite the casino processing them back in May. Is that correct?

Have you been able to contact the casino's customer support team about the status of your payments? Did they provide any confirmation or documents showing that the funds were sent?

To help us investigate this further, could you kindly send us your bank statements from 28 May up to the present? This will allow us to cross-check the information with the casino and work towards resolving your issue as quickly as possible.

Thank you again for bringing this to our attention. We're here to help, and I look forward to hearing from you soon.

Best regards

Veronika

Dear keniamoralles,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.