Betcoin.ag Casino - Player's account has been closed and funds confiscated.

This company made up some false claims about red flags on my account. After 10 days they locked me out of my account and kept my deposits of $2000 cdn. They dont even have a valid license. How do you give them a 9.1 rating. I trusted this site so in return I trusted betcoin wasn't just a bunch of thieves which it turns out they are.

Dear Bainer1987,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Have you received any explanation from the casino for why your account was blocked? If you have, please forward me the email, screenshot or chat transcript at veronika.l@casino.guru.

What types of games did you play? Were they slots, live casino games, or did you make bets on sports?

Have you passed the full KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Bainer1987,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.