BetCoco Casino - The player's withdrawal is delayed.

No payment at all after a week.No live chat,just bots.They reversed my withdraw and returned money in my balance without a specific reason.they keep lying everyday.my withdraw is still pending.They pending times has overpassed the 72 hours they claim.my withdraw is through neteller.No trust here.

Hello aivas2003,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BetCoco Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello.My account is verified since 26/11.i used first deposit bonus and it was fully wagered.So money is at real balance and bonus is clear.i spoke with casino yesterday,and the answer at my question about payout is that it is processed to the relevant department.Live chat answers once every 8 times i call for assistance...usually they have bots...

whats going on with my case?

Hello aivas2003,

As we recommend to wait at least 14 days for the payment to arrive, I would like to ask you if there's been any update since your last post. If still no payout came, we will try to intervene.

"Again, we are sorry to hear that you experienced troubles on our website, however, our provider SoftGamings has reported issues with the mentioned payment system. These problems are being fixed, and you will be the first one to be aware".....that was the reply i had...14 days have already passed since 25/11....they are tragic..and they lie...everyday..

two differnt emails within 3 days...live chat is responding with auto answers...scam casino..

the proof that they are lying...i have pending withdraw since 29-11....

Thank you aivas2003 for all the information provided. I will now forward your complaint to my colleague Stefan (stefan.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

After 16 days of pending status,casino cancelled the withdraw.i deposited via neteller and they can not pay me in neteller,neither mifinity,jeton or bank wire.the casino send me back money in my real balance, although 3 days ago they have sent me 2 emails that my withdraw was processed.They have no idea on what they do and it is totally a non trust casino.

Dear aivas2003,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite a BetCoco Casino representative to join this conversation and participate in the resolution of this complaint.

Dear BetCoco Casino,

Could you please state why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.

Kind regards,

Stefan

The casino finally paid. From 29-11,after 2 no-reason cancellations, after at least 10 hours chat conversation(half of the times was a bot🙂),after 6 fake emails that my withdraw was processed and then it was cancelled,after i changed my withdraw method cause they couldnt pay me the way i deposited (neteller).i will not change a single word about my opinion about betcoco casino. No trust and the happiness of a withdraw became a nightmare. Thank you casino guru for all the assistance.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, aivas2003, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru