The player from Switzerland has been accused of breaching bonus T&Cs by placing a single bet greater than 5 EUR during the bonus play. After a closer examination, we rejected this complaint as unjustified.
Betchan Casino - Player’s winnings from bonus play have been confiscated.
Amount: €1,649
Betchan Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.6
Betchan Casino has a Safety Index of 7.6, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
5 years ago
Public
Public
5 years ago
Translation
Good day I can only say one thing No competent support. You have no idea about the slot game.
I was about 1650 euros canceled because I allegedly violated the 5 euro use directive.
Who knows the Game Extra Chili from Big Gaming? There is an additional function where you can trigger special games. He goes down in the course of the games always down when a bonus sign comes in the slots.
That means if you play with 1 Euro this bonus starts at 50 Euro until it shows zero then it automatically starts the special games. but you can also buy him at the amount shown. eg 22.40 Euro and so start the special games of course only to use 1.Euro if you're lucky you get at least the 22:40 back ..
Now I ask you: did I break now against the 5 euro rule? I do not think so. because the bet was 1 euro and not the larger amount. I had no chance to win for example 22.40 times more. Use is where man can adjust 1 euro or more.
I think it did not fit them that I could pay out with only 100 euros use almost 1700 euros.
Of course I've been trying to make that clear to you for a week but unfortunately have not been successful so far,
They never got into my problem or checked the game Extra Chili. They just looked at the list of my gameplay and saw the 3 higher amounts.
but this involves strange numbers such as 31.40 or 21.20 and the use of this game from 3 euros can only be even numbers. That leaves them cold.
So let the fingers of this casino there are certainly better with more competent support
Automatic translation:
Public
Public
5 years ago
Dear Alexander,
Thank you very much for submitting your complaint through our website. I’m very sorry to hear that you didn’t succeed to withdraw any of the winnings that you have accumulated during the bonus play. I checked the General Bonus terms, and this is what I found:
· 1.11 The following games don’ participate in the promotion: Extra Chilli (one of several listed games).
· 1.16 The maximum bet with an active bonus is 5 EUR.
I understand that you would prefer if the casino didn’t allow you to bet more than the maximum allowed bet during the bonus play, or not to let you to play one of the restricted games at all, but, unfortunately, this is not a common practice. The system that accompanies every withdrawal and verification of a bonus play is not automated. This is what happened in your case. You were not stopped or blocked when you have decided to increase your bet or when you have opted for one of the games listed as excluded from a promotion.
Sadly, there is not much I can do, to support your case at this time. I would strongly recommend reading all the T&Cs carefully before you start playing to avoid any misunderstandings in the future. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed. If you could specify for me which bonus did you play, and send me a link, that would help me to double-check all the relevant T&Cs. Thank you very much in advance.
Best regards,
Petronela
Public
Public
5 years ago
Translation
Thank you very much for clarifying
I could not have played the game extra chili in bonus mode, unfortunately I lost.
but as I said against the 5 euro stake I did not violate. explanation see above.
I would not have said anything if you only canceled the winnings in the game extra chili, because I could not have played there
Edited
Automatic translation:
