BetBull Casino - Player’s requesting all deposits to be refunded due to existing registration with Gamstop.

I have been in contact with bet bull after being able to deposit over £150 when being signed up to gamstop. They let me open a new account and deposit. I spoke to a gentleman on the phone after they closed my account and he told me I would be able to gwt my deposits back as I was signed up to gamstop. I spoke to them over email and they asked me to contact gamstop and ask them to send them a certifacet in PDF form to prove I was signed up. I did this and then revived a email from them saying I was not entitled to a deposits refund as some details were not the same. My date of birth was the same. My full name was the same. Yes I have a new address but no other site would let me sign up. I do not belive bet bull should have let me sign up and would like some help to get my deposits refunded please.

Dear Katie,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation, but, before we do that, please could you forward any relevant communication along with your Gamstop registration? My email address is petronela.k@casino.guru. Have you saved, by any chance, your cashier history before your account got blocked? Which home address has been used when registering your casino account?

We will do our best to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thank you very much, Katie, for providing all the necessary information via email. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thankyou

Hello Katie.

Thank you very much for sharing your negative experience with the BetBull Casino. We will now try to get in touch with them.

We would like to ask the BetBull Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.

Dear Katie.

I am very sorry but since the casino team is unresponsive, we’re not able to proceed with further investigation. Another option is to file an official complaint at ADR and/or licensing authority of the casino. I will gladly help you with it. Please, be aware that this complaint will affect their reputation on our website. Let me know if you have any questions or require further assistance. 

Best regards, Jozef

Casino.Guru

jozef.k@casino.guru