HomeComplaintsBetBoom Casino - Player's withdrawal is delayed due to technical problems.

BetBoom Casino - Player's withdrawal is delayed due to technical problems.

Amount: 1,600 S/.

BetBoom Casino
Submitted: 20 Jan 2025 | Closed : 03 Feb 2025
Closed Our verdict

Player stopped responding

REJECTED

Case summary

The player from Peru warned that Betbom was a scam, citing their failure to process payouts and poor customer service that relied on repeated excuses of technical problems. Despite meeting all requirements, withdrawal requests were consistently met with claims of ongoing issues. The complaint was rejected due to the player's lack of response to the Complaints Team's inquiries, which prevented further investigation into the matter.

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Translation

Hello friends, I want to warn you that Betbom is a scam. They don't pay out, and their customer service is terrible. They always use the same excuses, claiming technical problems, and no one helps you. I meet all the requirements, and their deposit system is always active, but when you want to withdraw, they tell you they're experiencing technical issues.

Automatic translation:
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Dear Ricardohugo66,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify if you made any successful withdrawals from this casino before?

Have you passed the full KYC verification?

Are there currently any pending withdrawal requests in your account? If so, when exactly did you submit them?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

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Dear Ricardohugo66,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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